Brand guidelines - Version 1.0, 2024

Our brand

Brand strategy

The ACRRM brand strategy aims to create clarity in who we are and attract those who align with our values and message. To ensure consistency, use the brand strategy as a framework to guide all creative decisions.

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Strategic narrative

The Rural Generalism path may begin as a point on a map, but its significance goes far beyond geographical locations. It’s a trail forged by those who believe in quality healthcare for all; a journey illuminated by courage and compassion. This is the path that leads to exceptional patient care in rural, remote, and First Nations communities, delivered by highly skilled doctors.

At ACRRM, we know all about this path — the bridge that connects communities with care — because we helped create it.

We believe that there’s no geographic boundary to the illness, disease, emergencies, and catastrophes that can happen to people as they go about their lives.

For the rural, remote, and First Nations communities we serve, going above and beyond healthcare means more than having the right doctors, with the right skills and training, in the right place, at the right time. It ensures we deliver ‘wholistic care’ by making a real difference to the vitality and wellbeing of our communities through contribution, innovation, and advocacy. For our members, going above and beyond healthcare means nurturing a rich, vibrant community of doctors who specialise in Rural Generalism.

It requires a greater commitment to professional fulfilment through the provision of exceptional patient care, rather than the quantity-over-quality models which define urban practice and care delivery. It also means seeing a bigger vista beyond the increasingly specialised training and treatment models which narrow the skill, expertise, and professional horizons for our members.

Because for ACRRM members — rural, remote and First Nations communities are much more than a postcode or a place on a map. These communities are where they live, grow, connect, and contribute their unique skills and training. It’s about belonging, being part of the community, and making a real difference in people’s lives — because our members know their patients as people, as friends, and as neighbours, not just by their disease.

At ACRRM, we specialise in Rural Generalism, but we work tirelessly to go above and beyond healthcare. And we’re deeply committed to delivering quality healthcare everywhere. That’s our promise. It’s who we are, who we’ve always been, and it’s why we’re here. Because going above and beyond healthcare is not just a job — it’s our life, it’s the life of our members, and it’s a lifeline for the communities where we live and serve.

Who we are
and How we are

We’re Real, and we’re also Refreshing

We Care, and we’re also Committed

We’re Considered, and we’re also Courageous

We’re Consistent, and we’re also Changing

We Guard, and we also Guide

We’re Respectful, and we’re also Relentless

We’re Reliable, and we’re also Resilient

We Coach, and we also Challenge

We’re Experts, and we’re also Enablers

We’re Wise, and we’re Willing

We Share Values, and we also Add Value

We Know the Rules, and we Explore the Boundaries

We’re Guided by Yesterday, and Driven by Tomorrow

Voice

Tone of voice

The way we speak, the language we choose, and the ‘rhythm’; of the exchange creates a vitality and energy that shapes impressions and perceptions. This information contains all the guidelines you need to understand how to communicate with our current and potential members, and bring our brand to life. However, they are just that – guidelines. Be creative in the way you interpret and express the brand and represent the business; but consistency and focus are the key to authenticity and success.

To find that energy we start by framing the possible tone that the brand can adopt – from there, we can focus and define that voice to shape and reinforce the brand’s profile and positioning.

Caring

We see you. We know you. We hear you. We understand you.

Real

Practical. Honest. Real people. Real lives. Real TRANSFORMATIONS.

Wise

Fresh and unique perspectives. New and unexpected connections.

Courageous

On the side of the best interests of our members and the communities we serve – always.

Refreshing

New ways. New perspectives that make a point and leave an imprint. Engaging. Fun. Inspiring.

Enabling

Enabling provides pathways, information and tools for people to ACT and achieve the outcomes they’re looking for.

If you have any questions regarding the brand guide, please contact:

Wendy Hovell – Graphic Designer
P: 07 3105 8211
E: w.hovell@acrrm.org.au